Terms & Conditions
These Terms & Conditions govern your access to and use of the TechFlyer website, consultation facilities, managed IT support services and related solutions. In these Terms, “TechFlyer”, “we”, “us” or “our” refers to TechFlyer, and “you”, “your”, “customer” or “client” refers to the person or organisation accessing the website or using our services.
By accessing this website, submitting an enquiry, accepting a quotation, executing a service agreement or using any TechFlyer service, you confirm that you have read, understood and agreed to these Terms & Conditions.
If you are accepting these Terms on behalf of a company, partnership or other organisation, you represent that you have the authority to bind that organisation to these Terms.
1. Scope of These Terms
These Terms apply to:
- Access to and use of the TechFlyer website
- Consultation and service enquiry submissions
- Managed IT support and infrastructure-management services
- Remote administration, monitoring and troubleshooting activities
- Software licence, backup and inventory-management services
- Reports, documents, recommendations and other deliverables
- Any quotation, proposal, statement of work or service order issued by TechFlyer
Certain services may be governed by a separate quotation, proposal, statement of work, service-level agreement or written contract. If there is any conflict, the separately executed written agreement will take precedence for the relevant service.
2. About TechFlyer Services
TechFlyer provides managed IT support and infrastructure services to businesses. Services may include:
- Endpoint and server management
- Workstation and user-account administration
- Microsoft 365, Google Workspace and Zoho administration
- Network, router, switch, firewall and VPN support
- Software licence and subscription management
- Backup monitoring and recovery coordination
- Hardware and software inventory documentation
- Infrastructure monitoring, reporting and technical consultation
The exact scope, service hours, deliverables, response targets, supported platforms and commercial terms will be defined in the applicable quotation, proposal or service agreement.
3. Eligibility and Authority
You must be legally capable of entering into a binding agreement to use our services.
- You must provide complete and accurate information
- You must have authority to request services for the relevant organisation
- You must have authority to grant access to the systems, devices and accounts submitted for support
- You must not use our website or services for any unlawful or unauthorised purpose
4. Quotations and Service Orders
A quotation, proposal or service order issued by TechFlyer will remain valid only for the period stated in that document.
- Prices may change after the quotation-validity period expires
- Services will commence only after commercial and technical requirements are accepted
- Additional requirements may result in revised pricing or timelines
- Verbal discussions will not modify an accepted quotation unless confirmed in writing
- Taxes and statutory charges will be applied as required by applicable law
Acceptance may occur through a signed agreement, written approval, purchase order, advance payment or commencement of the requested service.
5. Service Scope
TechFlyer will provide only those services specifically included in the accepted quotation, proposal, statement of work or service agreement.
- Support is limited to agreed systems, users, devices, applications and locations
- Services are subject to available licences, subscriptions and vendor support
- New requirements may require separate assessment and approval
- Changes to the supported environment must be disclosed to TechFlyer
- Work outside the agreed scope may attract additional charges
Any service not expressly included in the accepted scope will be treated as an additional or out-of-scope service.
6. Remote and On-Site Support
TechFlyer’s standard managed IT services are primarily delivered remotely unless on-site services are specifically agreed in writing.
- Remote support may require approved remote-access software
- The client must ensure that supported systems are powered on and accessible
- On-site visits may be subject to availability and additional charges
- Travel, accommodation and related expenses may be charged separately
- Physical repairs and hardware replacements are not included unless agreed in writing
7. Client Responsibilities
The client is responsible for providing the information, access, infrastructure and cooperation reasonably required for service delivery.
- Provide accurate details about the IT environment and existing issues
- Maintain valid software licences, subscriptions and vendor support
- Provide authorised access to systems, accounts and administrative consoles
- Maintain appropriate internet connectivity, electricity and physical security
- Inform TechFlyer about material infrastructure or configuration changes
- Maintain internal approvals for system changes and user-access requests
- Ensure that all data and software provided to TechFlyer are lawfully obtained
- Follow reasonable technical and security recommendations
- Maintain independent copies of important business data
TechFlyer will not be responsible for delays, failures or losses caused by incomplete information, unavailable access, expired licences, unsupported systems or failure by the client to fulfil these responsibilities.
8. Authorisation for Remote Access
By requesting remote support, the client authorises TechFlyer personnel and approved service providers to access the relevant systems solely for the agreed support purpose.
- Access will be limited to authorised support activities
- The client must obtain all necessary internal and employee approvals
- The client may be required to approve privileged or administrative access
- Remote sessions may be logged for security, quality and audit purposes
- Access may be removed or suspended after completion or termination of services
9. Service Availability and Response Times
TechFlyer will use reasonable efforts to deliver services according to the agreed support schedule and response targets.
- Response time is not the same as resolution time
- Resolution depends on the complexity and cause of the incident
- Vendor support, internet services and third-party platforms may affect resolution
- Critical incidents may require escalation to third-party providers
- Planned maintenance may temporarily affect service availability
No service level, resolution time or uptime commitment will apply unless expressly stated in a written service-level agreement.
10. Out-of-Scope Services
Unless separately agreed in writing, the following activities are outside the standard service scope:
- Physical repair or replacement of hardware
- Physical handling, storage or transportation of backup media
- Physical inventory or warehouse stock management
- Support for unsupported, obsolete or unlicensed systems
- Custom software or application development
- Data entry, business-process operation or content management
- Digital-forensics investigations
- Legal, regulatory or statutory-compliance certification
- Advanced cybersecurity services not specifically included in the agreement
- Services requiring specialist vendor or original equipment manufacturer support
TechFlyer may provide certain out-of-scope services under a separate quotation or commercial arrangement.
11. Third-Party Products and Services
TechFlyer may recommend, configure, procure or support products and services supplied by third parties.
- Third-party products remain subject to the provider’s own terms and policies
- TechFlyer does not control third-party availability, security or performance
- Licence fees and subscription charges are the client’s responsibility unless otherwise agreed
- Price changes imposed by a third-party provider may be passed on to the client
- Vendor support limitations may affect the services provided by TechFlyer
TechFlyer is not responsible for a third-party provider’s discontinuation, modification, outage, security incident or failure to perform.
12. Software Licences and Subscriptions
The client must maintain valid and sufficient licences for all software, platforms, cloud services and security tools used in its environment.
- TechFlyer may assist with licence identification and procurement
- The client remains responsible for licence compliance
- Licence quantities must accurately reflect actual users and devices
- Renewals must be approved and paid within the required period
- Expired licences may result in service interruption or reduced functionality
TechFlyer does not guarantee that licence-management recommendations will eliminate all unnecessary expenditure or ensure complete vendor compliance.
13. Backup and Data Recovery
Backup services depend on the tools, storage, licences, infrastructure, retention settings and access provided by the client.
- The client remains the owner and controller of its data
- The client must provide adequate backup storage and valid licences
- Backup success reports do not guarantee that every file is recoverable
- Recovery depends on available and uncorrupted backup copies
- Recovery time may vary depending on data volume, connectivity and infrastructure
- Recovery testing will be performed only when included in the agreed scope
- The client should maintain an independent business-continuity plan
TechFlyer will not be responsible for data loss caused by unavailable storage, corrupted source data, client actions, malware, unsupported systems or failure of third-party backup products.
14. Fees, Invoicing and Payment
The client must pay all fees according to the accepted quotation, invoice or service agreement.
- Invoices must be paid within the stated payment period
- Applicable taxes will be charged separately where required
- Recurring services may be invoiced monthly, quarterly or annually
- Third-party licence and subscription charges may require advance payment
- Delayed payments may result in suspension of services
- Costs incurred for recovery of overdue amounts may be charged to the client
The client must raise any invoice dispute within the period specified in the applicable agreement or, where no period is specified, within seven days of receiving the invoice.
15. Cancellations and Refunds
Cancellation and refund rights will be governed by the applicable quotation, service order or written agreement.
- Completed services are not refundable
- Charges for work already performed remain payable
- Third-party licence, subscription and procurement charges may be non-refundable
- Advance payments may be adjusted against completed work and committed costs
- Cancellation requests must be submitted in writing
Where a minimum service period applies, early termination charges may become payable as stated in the relevant agreement.
16. Suspension of Services
TechFlyer may suspend access to or delivery of services where reasonably necessary.
- Invoices remain unpaid beyond the agreed period
- The client breaches these Terms or a service agreement
- Continued service creates a security or legal risk
- The client uses the services for an unlawful purpose
- Required licences, approvals or system access are unavailable
- Third-party services essential to delivery are suspended
Where reasonably possible, TechFlyer will provide notice before suspension. Immediate suspension may occur where necessary to protect systems, data, personnel or third parties.
17. Acceptable Use
You must use the TechFlyer website and services lawfully and responsibly.
- Do not attempt unauthorised access to any system or account
- Do not upload malware, malicious code or harmful content
- Do not interfere with website or service availability
- Do not use the services to violate third-party rights
- Do not submit false, misleading or fraudulent information
- Do not use the services for spam, phishing or illegal surveillance
- Do not copy, reverse-engineer or misuse proprietary materials
TechFlyer may restrict or terminate access where these acceptable-use requirements are violated.
18. Confidentiality
Each party may receive confidential information belonging to the other party during the business relationship.
- Confidential information must be used only for the agreed purpose
- Access must be limited to personnel who reasonably require it
- Reasonable measures must be taken to prevent unauthorised disclosure
- Confidentiality obligations do not apply to publicly available information
- Disclosure may be made where required by law or a competent authority
Additional confidentiality requirements may be included in a separate non-disclosure agreement or service agreement.
19. Data Protection and Privacy
Personal data collected through the website and during service delivery will be handled in accordance with the TechFlyer Privacy Policy and applicable data-protection laws.
- The client remains responsible for the lawfulness of personal data provided to TechFlyer
- The client must provide required notices and obtain necessary permissions
- TechFlyer will process service-related data only for authorised purposes
- Additional data-processing terms may apply to certain managed services
- The client must not provide unnecessary sensitive data through general enquiry forms
20. Information Security
TechFlyer will use reasonable technical and organisational safeguards appropriate to the services being provided.
- Security measures do not eliminate every possible cyber risk
- The client must maintain appropriate passwords and access controls
- Security recommendations must be reviewed and approved by the client
- Unsupported systems may create additional security risks
- The client must promptly report suspected security incidents
TechFlyer does not guarantee that any system, network, application or service will be completely secure or immune from cyberattacks.
21. Intellectual Property Rights
All website content, branding, graphics, layouts, software, documents and original materials created by TechFlyer remain protected by applicable intellectual-property laws.
- You may not reproduce website content without written permission
- TechFlyer trademarks and branding may not be used without approval
- Pre-existing tools, methods and templates remain the property of their respective owners
- Third-party software remains subject to the relevant licence terms
- Ownership of custom deliverables will be governed by the applicable written agreement
Subject to full payment, the client may use final service documents and reports for its internal business purposes unless otherwise stated.
22. Website Content
Website content is provided for general information and does not constitute a guaranteed service commitment, legal advice, compliance advice or professional certification.
- Service descriptions may be updated periodically
- Website information may contain typographical or technical errors
- Availability of a service may depend on technical and commercial assessment
- Website content does not replace an accepted quotation or service agreement
23. Third-Party Links
The website may contain links to third-party websites, platforms or resources.
- Third-party links are provided for convenience
- TechFlyer does not control third-party content or availability
- Access to third-party websites is at your own risk
- Third-party privacy policies and terms will apply
24. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the website and services are provided on an “as available” basis, subject to the commitments expressly stated in an applicable written agreement.
- TechFlyer does not guarantee uninterrupted or error-free services
- TechFlyer does not guarantee that every technical issue can be resolved
- Recommendations depend on the information available at the relevant time
- Results may depend on client systems, third-party products and vendor support
- No implied warranty will apply beyond what is required by law
25. Limitation of Liability
To the maximum extent permitted by applicable law, TechFlyer will not be liable for indirect, incidental, special, punitive or consequential loss arising from use of the website or services.
- Loss of profits, revenue, opportunity or anticipated savings
- Loss, corruption or unavailability of data
- Business interruption or operational delay
- Third-party service failure or vendor outage
- Cyber incidents not directly caused by TechFlyer’s proven breach
- Loss resulting from client instructions or failure to follow recommendations
Unless a separate written agreement states otherwise, TechFlyer’s total aggregate liability relating to a service will not exceed the fees paid by the client to TechFlyer for the affected service during the three months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.
26. Indemnification
You agree to indemnify and hold TechFlyer harmless from claims, losses, liabilities and reasonable costs arising from:
- Your unlawful or unauthorised use of the website or services
- Your breach of these Terms or an applicable service agreement
- False or misleading information provided by you
- Your infringement of third-party rights
- Software, data or materials supplied by you without proper authority
- Your failure to maintain required licences, consents or approvals
27. Term and Termination
These Terms remain effective while you access the website or use TechFlyer services.
- Either party may terminate services according to the applicable agreement
- Termination requests must be submitted in writing
- Outstanding invoices remain payable after termination
- Third-party commitments and minimum subscription periods may continue
- Access credentials may be removed after service termination
- Client data will be handled according to agreed exit and retention procedures
Provisions relating to payment, confidentiality, intellectual property, liability, indemnity and dispute resolution will survive termination.
28. Force Majeure
TechFlyer will not be liable for delay or failure caused by events beyond its reasonable control.
- Natural disasters, fire, flood or severe weather
- War, terrorism, civil disturbance or government restrictions
- Internet, electricity, telecommunications or cloud-service outages
- Cyberattacks or widespread security incidents
- Labour disputes, epidemics or public-health emergencies
- Failure of vendors, data centres or infrastructure providers
Affected obligations will be suspended for the duration of the force-majeure event to the extent reasonably necessary.
29. Changes to These Terms
TechFlyer may update these Terms & Conditions from time to time to reflect changes in services, business practices or legal requirements.
- Updated Terms will be published on this page
- The revision date will be displayed at the top of the page
- Material changes may be communicated through appropriate channels
- Continued use after an update constitutes acceptance of the revised Terms
30. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force. The affected provision will be interpreted or modified only to the minimum extent necessary to make it enforceable.
31. No Waiver
Failure by TechFlyer to enforce any provision of these Terms will not constitute a waiver of that provision or any other right. A waiver will be effective only when confirmed in writing by an authorised representative.
32. Assignment
You may not transfer or assign your rights or obligations under these Terms without prior written consent from TechFlyer. TechFlyer may assign its rights or obligations as part of a merger, restructuring, business transfer or engagement of an authorised service provider.
33. Governing Law and Jurisdiction
These Terms & Conditions will be governed by and interpreted in accordance with the applicable laws of India.
The parties will first attempt to resolve any dispute through good-faith discussions. If the dispute cannot be resolved amicably, it will be subject to the jurisdiction of the competent courts in India, unless a separate written agreement specifies a particular jurisdiction or dispute-resolution procedure.
34. Entire Agreement
These Terms, together with the Privacy Policy and any accepted quotation, proposal, statement of work or service agreement, constitute the agreement between the parties regarding the applicable website use or services.
They replace prior discussions or communications relating to the same subject matter, except where expressly incorporated into a signed agreement.
35. Contact Us
For questions regarding these Terms & Conditions or TechFlyer services, please contact:
