SaaS Inventory Management
Maintaining or managing a complete Software-as-a-Service inventory is not included within the standard service scope.
Not Included
SERVICE EXCLUSIONS
Services Outside Our Standard Managed IT Scope
To ensure clear expectations and transparent service delivery, certain activities, technologies and responsibilities are not included within our standard Managed IT Services agreement. Custom requirements can always be discussed separately.
GENERAL EXCLUSIONS
Services Not Included in the Standard MSP Agreement
The following activities fall outside the standard Managed Service Provider scope and may require separate resources, on-site support, vendor engagement or an additional service agreement.
Unsupported Application Management
Management of applications outside the agreed service list may require specialists or additional resources.
Additional Scope
Physical and On-Site Support
Activities requiring physical presence, hardware repair, replacement, installation or transportation are excluded.
On-Site Exclusion
Mobile Phone Support
Remote support for cellphones, personal mobile devices and related handset issues is not included in the standard agreement.
Device Exclusion
Physical Inventory Management
Handling, tracking, storing or managing physical products, hardware stock and inventory remains outside the MSP scope.
Client Managed
Virtual Machine Support
Support for virtual machines hosted on client systems or servers is excluded unless specifically included in the agreement.
Agreement Required
Security Policies
Client responsibility
Legal Compliance
Outside standard scope
SECURITY & COMPLIANCE
Discuss Security Requirements
Clear Boundaries for Security and Compliance Responsibilities
Standard MSP services do not include the implementation or enforcement of organizational security policies, regulatory compliance programs, formal security assessments or legal responsibility for cybersecurity incidents.
Security Policy Implementation
Creation, implementation and enforcement of internal security policies remain outside the standard MSP scope.
Legal and Compliance Liability
Responsibility for legal disputes, penalties, litigation and compliance issues remains with the client.
Security Training and Assessments
Security awareness training, formal risk assessments and regular compliance reviews require a separate engagement.
Advanced Microsoft 365 Security
DLP, threat protection, security auditing and advanced monitoring are excluded unless specifically contracted.
Additional security and compliance services can be provided through a separate scope of work and professional service agreement.
CLIENT RESPONSIBILITIES
Responsibilities Managed Directly by the Client
The following activities, purchases and operational responsibilities remain with the client unless they are specifically included under a separate written agreement or approved Statement of Work.
01
PROCUREMENT
Hardware, Software and License Procurement
The client is responsible for purchasing all required hardware, software, applications, subscriptions and licenses unless procurement support is specifically included in the service agreement.
Software licenses and subscriptions
Hardware and network equipment
Application and platform costs
Vendor support agreements
02
Physical Backup Media
The client must store, secure, label and manage physical backup media such as external drives, tapes and removable devices.
Client Controlled
03
Media Transportation
Physical transportation of backup drives, tapes, appliances or storage devices is not handled by the MSP.
Client Arranged
04
Compatibility Confirmation
The client must confirm that legacy systems, applications and platforms are compatible with the proposed backup solution.
Confirmation Required
05
Legal and Compliance Obligations
Regulatory compliance, legal responsibilities and decisions related to security incidents remain with the client.
Client Liability
IMPORTANT NOTICE
Need Support Beyond the Standard MSP Scope?
Services listed as out of scope may still be available through a separate technical assessment, custom quotation or approved Statement of Work. Our team can review your requirements and recommend the appropriate engagement model.
Custom technical assessment
Separate Statement of Work
Specialist resource engagement
Project-based or on-site support
CUSTOM SERVICE REQUEST
How Additional Support Works
01
Requirement Review
We review the excluded service, technical environment, dependencies and expected deliverables.
02
Technical Assessment
Our team identifies required skills, tools, vendors, licences and on-site support requirements.
03
Scope and Commercial Proposal
A separate proposal or Statement of Work is prepared with defined responsibilities and timelines.
04
Approved Service Delivery
Work begins only after written approval of the scope, responsibilities and commercial terms.
FAQS
Frequently Asked Questions
Out of Scope refers to services, activities or responsibilities that are not included in the standard Managed IT Services agreement. These services require a separate assessment, quotation or Statement of Work before they can be delivered.
Yes. Most Out of Scope services can be included through a custom service agreement, project engagement or approved Statement of Work (SOW). Our team will evaluate your requirements and provide a suitable proposal.
Unless specifically stated in the service agreement, the client is responsible for purchasing hardware, software, subscriptions, licenses and vendor support contracts. Procurement assistance can be provided as an additional service.
No. Regulatory compliance, legal obligations, internal security policies, security awareness programs and liability related to security incidents remain the responsibility of the client unless these services are specifically included in the agreement.
Yes. We can deliver many Out of Scope services—including on-site support, advanced security projects, backup consulting, infrastructure deployment and specialist technical assistance—through a separate quotation or customized service agreement.