Privacy Policy

TechFlyer respects your privacy and is committed to protecting the personal data entrusted to us. This Privacy Policy explains how TechFlyer (“TechFlyer”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal data when you visit our website, submit an enquiry, request a consultation or use our managed IT support services.

By accessing our website or providing your personal data to us, you acknowledge and agree to the practices described in this Privacy Policy. Where consent is required by applicable law, we will process your personal data only after obtaining your valid consent.

1. Information About TechFlyer

TechFlyer provides managed IT support and infrastructure services, including endpoint management, workplace administration, network support, software licence management, backup solutions, IT inventory management, monitoring, reporting and other related technology services.

For any privacy-related questions, requests or complaints, you may contact us at:

• Email: [support@techflyer.org]
• Website: TechFlyer official website

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

• Our website and contact forms
• Consultation and service enquiry submissions
• Email other business communications
• Customer onboarding and account management processes
• Technical support requests and service tickets
• Remote IT support and managed service activities
• Meetings, demonstrations and service proposals
• Billing, payment and contractual communications

This Privacy Policy does not apply to third-party websites, platforms or services that are not owned or controlled by TechFlyer.

3. Personal Data We Collect

The personal data we collect depends on how you interact with TechFlyer and the services you request.

3.1 Contact and Identity Information

• Full name
• Business or organisation name
• Job title or department
• Email address
• Business address
• Country or location information

3.2 Enquiry and Communication Information

• Information submitted through contact or consultation forms
• Service requirements and selected solutions
• Email correspondence records
• Meeting notes and consultation details
• Support requests, complaints and feedback

3.3 Customer and Commercial Information

• Customer account and onboarding details
• Service agreements, proposals and quotations
• Subscription and licence information
• Invoices, payment status and transaction references
• Vendor, procurement and renewal information

Payment card or banking information may be processed directly by authorised payment processors or financial institutions. TechFlyer does not intentionally store complete payment card details unless required and permitted by applicable law.

3.4 Technical and Website Information

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Pages visited, time spent and navigation paths
• Referring URLs and access times
• Cookies and tracking technologies

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to enquiries and provide consultations
• To deliver and manage IT support and managed services
• To create and manage customer accounts
• To process billing, payments and invoices
• To communicate service updates, alerts and notifications
• To improve our website, services and customer experience
• To comply with legal and regulatory obligations
• To protect our systems, infrastructure and business operations

5. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract or service agreement
• Compliance with legal obligations
• Legitimate business interests, such as improving services and ensuring security

6. Sharing of Personal Data

We may share your personal data with:

• Service providers and vendors supporting our operations
• Cloud hosting and infrastructure providers
• Payment processors and financial institutions
• Legal, regulatory or government authorities when required
• Professional advisors such as auditors or legal consultants

We do not sell or rent your personal data to third parties.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting or reporting requirements. When data is no longer required, it is securely deleted or anonymised.

8. Data Security

TechFlyer implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. These measures include secure systems, access controls, encryption and regular monitoring.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse website traffic and improve functionality. You may control or disable cookies through your browser settings.

10. Your Rights

Depending on applicable laws, you may have the following rights:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

To exercise your rights, please contact us using the details provided above.

11. Third-Party Links

Our website may contain links to third-party websites. TechFlyer is not responsible for the privacy practices or content of such external sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us at:

• Email: [support@techflyer.org]