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MANAGED IT SUPPORT SERVICES

Complete IT Support for

Manage your business technology through one structured IT support service. We support servers, workstations, Microsoft 365, Google Workspace, Zoho, routers, switches, firewalls, backups, software licences and IT inventory.

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Remote IT
Management
Security-Focused
Support
Monitoring &
Reporting
Structured
Support

TRUSTED BY BUSINESSES FOR MANAGED IT SUPPORT

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Our Managed IT Services

Explore our complete range of managed IT support services for endpoints, workplace platforms, networks, backups, software licences, IT inventory and business infrastructure.

Endpoint management support for servers, workstations and mobile devices
Microsoft 365, Google Workspace and Zoho workplace management
Managed network support for routers, switches and firewalls
Software licence procurement, optimisation and renewal management
Managed backup solutions for servers, endpoints and cloud data
Hardware and software inventory management services
Managed IT service deliverables and reporting
Managed IT services excluded from the standard scope
Important managed IT service assumptions and requirements
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Endpoint Management

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Endpoint management support
01

Endpoint Management

Manage business servers, employee workstations, user accounts and supported mobile devices through structured remote IT administration. Our endpoint services help maintain system availability, improve device performance and support secure access to organisational resources.

  • Windows and Linux server configuration, monitoring and maintenance
  • Active Directory, user accounts, groups and access-permission management
  • Workstation troubleshooting, software installation and patch coordination
  • File server, disk-space, CPU and memory monitoring
  • Microsoft Intune-based mobile device management and compliance support
Explore Endpoint Management
Workplace management services
02

Workplace Management

Manage business communication, email, collaboration and productivity platforms through structured administration of Microsoft 365, Google Workspace and Zoho One. We support users, groups, permissions, mailboxes and collaboration applications.

  • User onboarding, deprovisioning and profile administration
  • Microsoft 365, Exchange Online and mailbox management
  • Microsoft Teams, channels, meetings and application support
  • SharePoint Online sites, permissions and document libraries
  • Google Workspace and Zoho One administration and reporting
Explore Workplace Management
Network infrastructure support
03

Network Support

Maintain reliable business connectivity through remote configuration, monitoring and troubleshooting of supported routers, switches, firewalls, VPN connections and wireless networks. Services are delivered according to the agreed network environment and available OEM support.

  • Router configuration including NAT, DHCP, VLAN and routing protocols
  • Layer 2 and Layer 3 switch configuration and port security
  • Firewall rule review, VPN configuration and traffic control
  • Access point, SSID and wireless security management
  • Network documentation, configuration backups and performance monitoring
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Software licence management
04

Licence Management

Improve control and visibility over business software licences, hardware licences and cloud subscriptions. Our optional licence-management service helps organisations monitor usage, plan renewals and identify opportunities to reduce unnecessary licence expenditure.

  • Identification of required software and hardware licences
  • Licence procurement and subscription-management assistance
  • Monitoring of underused, overused or duplicate licences
  • Licence consolidation and optimisation recommendations
  • Renewal-date tracking, upgrades and alternative-product guidance
Explore Licence Management
Managed backup solutions
05

Backup Solutions

Support and monitor backup environments covering physical servers, virtual machines, endpoints, network configurations, Microsoft 365, databases, file storage and selected cloud workloads. Backup services depend on the infrastructure, licences and storage provided by the client.

  • Windows, Linux, virtual-machine and database-server backup support
  • Desktop, laptop and endpoint backup management
  • Router, switch and firewall configuration backups
  • Microsoft 365, Exchange, OneDrive and SharePoint backup
  • Backup reporting, retention support and recovery-drill coordination
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IT inventory management
06

Inventory Management

Maintain accurate records of supported hardware and software assets for improved administration, troubleshooting and lifecycle planning. Inventory-management services help organisations understand which assets are in use and identify discrepancies in available records.

  • Hardware procurement and vendor-coordination assistance
  • Hardware deployment, maintenance and lifecycle planning
  • Scheduled inventory audits and discrepancy reporting
  • Software application, version and installation-date documentation
  • Asset information for troubleshooting and business decision-making
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Managed IT service deliverables
07

Deliverables

Receive clearly defined service activities, reports and documentation according to the agreed delivery schedule. Deliverables provide visibility into infrastructure health, network performance, backup status, workspace usage and recurring support activities.

  • Firewall, network and infrastructure monitoring reports
  • Server patching, health checks and resource-utilisation reports
  • Backup activity reviews and recovery-drill reporting
  • Workspace, mailbox and software-licence reports
  • Strategic IT reviews, executive reporting and procurement assistance
View Service Deliverables
Out-of-scope managed IT services
08

Out of Scope

Understand which activities are excluded from the standard remote managed IT support service. Services requiring physical presence, specialised resources, unsupported technologies or responsibilities outside the agreed scope may require a separate commercial arrangement.

  • Physical hardware repairs, replacements and on-site activities
  • Physical inventory handling and stock management
  • Physical backup-media handling or transportation
  • Unsupported applications, platforms and legacy systems
  • Custom development, legal responsibility and unapproved security services
View Out-of-Scope Services
Managed IT service assumptions
09

Assumptions

Review important service conditions, customer responsibilities and activities that may require additional tools, subscriptions, technical resources or one-time charges. These assumptions should be confirmed before implementation or migration work begins.

  • Email migration services may involve separate one-time charges
  • Microsoft Teams integrations may require additional configuration
  • Teams Voice and direct-routing services may require specialist support
  • SharePoint content migration may require separate planning and pricing
  • Required licences, subscriptions and infrastructure remain client responsibilities
View Service Assumptions
Why Choose TechFlyer

Better Visibility and Control Across Your IT Environment

A structured support framework designed to improve administration, monitoring, documentation and control across your business technology.

01 Managed Support
Centralised IT Administration

Centralised IT Administration

Structured IT Control
Our Service Process

A Clear Process for Managing Your IT Support

Our structured process provides clear service scope, coordinated administration, ongoing management and defined escalation support.

Step 01 Understand Your Environment Environment Review
Frequently Asked Questions

Managed IT Support FAQs

Find clear information about our service coverage, supported platforms, client responsibilities and optional IT services.

The managed services described are primarily provided remotely. Activities requiring physical presence, hardware repair or replacement are outside the standard scope unless separately agreed.

The documented scope includes Windows Server 2016, 2019 and 2022, Ubuntu 22, Red Hat 8, AlmaLinux and Rocky Linux. Final support depends on the agreed environment and available vendor support.

Yes. Services may include user administration, Exchange Online, Microsoft Teams, directory services, SharePoint Online, reporting and troubleshooting.

Yes. The service scope covers user administration, email, collaboration tools, admin consoles, reporting and selected integrations for Google Workspace and Zoho One.

Mobile device management may be delivered through Microsoft Intune or another agreed tool. The required MDM licence must be available, and additional tool charges may apply.

No. The client is responsible for providing the backup infrastructure, tools, licences and storage resources required for the selected backup service.

Email migration, Teams integration, Teams Voice integration and SharePoint content migration may be provided separately. One-time or additional charges may apply.

Physical inventory handling, stock tracking and physical asset management are outside the standard scope. Hardware inventory documentation and audits may be offered as an optional service.

Application management is limited to the agreed platforms and applications. Unsupported or specialised applications may require additional resources and commercial approval.

Network configuration may include firewall rules, VPNs, access controls and wireless security. Intrusion prevention, high availability and advanced security services may require additional subscriptions, vendor support or optional charges.

Need a Clearer Way to Manage Your Business IT?

Discuss your infrastructure, platforms and support requirements with our team.

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